Shipping & Returns Policy

Effective Date: January 1 2024

Your use of AgeReverse.ca (referred to as “AgeReverse™”) and all products and services available on this website are offered to you subject to your acceptance of our Terms of Use, Privacy Policy, Disclaimer, and Waiver, and other legal notices posted on this website. By using this website or purchasing products and services available through it, you agree to these Terms of Use. We recommend printing a copy of these terms for your records.

Shipping Policy

• Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and holidays). Processing times may be extended during high-volume periods.
• Shipping Time: Estimated shipping times depend on the destination and selected shipping method at checkout. Most orders arrive within 3-7 business days.
• Shipping Fees: Shipping costs are calculated at checkout based on destination and shipping method. Free shipping may be available for qualifying orders.
• International Shipping: We currently ship to select international destinations. Customers are responsible for any applicable customs duties, taxes, or import fees.
• Tracking Information: Once your order is shipped, a confirmation email with tracking details will be sent to you. Please allow up to 24 hours for tracking updates.
• Delivery Issues: If your package is delayed, lost, or damaged in transit, please contact us at website[at]agereverse.ca, and we will assist in resolving the issue.

Return & Refund Policy

• Eligibility for Returns: We accept returns on unopened and unused products within 30 days of delivery. The item must be in its original condition and packaging.
• Non-Returnable Items: Opened, used, or damaged items are not eligible for returns. Perishable goods, gift cards, and final sale items cannot be returned.
• Return Process: To initiate a return, please contact us at [Insert Contact Email] with your order details. A return authorization and instructions will be provided.
• Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
• Refund Processing: Refunds are issued to the original payment method within 5-10 business days after the returned item is received and inspected. Shipping fees are non-refundable.
• Exchanges: If you received a defective or damaged item, we offer free exchanges. Please contact us within 7 days of delivery to arrange a replacement.

Order Cancellations & Modifications

• Cancelling an Order: If you need to cancel an order, please contact us within 12 hours of placing the order. Once an order has been shipped, it cannot be cancelled.
• Modifying an Order: Changes to an order (such as address updates or product modifications) must be requested before the order is processed.

Contact Information

For any shipping, return, or refund inquiries, please contact our customer service team: